Help center

Frequently asked questions

Everything you need to know about samples, bulk formulas, private label, custom formulation and wholesale.

01Getting started

What is private label?
What's the difference between bulk, private label and custom?
How do I get started?
Can I try products before I order?

02Orders & minimums

What is the minimum order?
What sizes do bulk formulas come in?
How long does an order take?
Do you offer wholesale pricing on Promise products?

03Formulas & ingredients

Where are your products made?
What ingredients do you use?
Can you customize a formula?
Can you manufacture a formula I already have?
Do you do stability testing?

04Packaging & labels

What packaging can I choose from?
Do you help with label design?
Can I use my own packaging?
Who is responsible for my product's label?

05Contact & support

How do I reach your team?
Where can I learn more about Biotegrity?

Still have questions?

Our team is here to help, Monday to Friday, 9:00am to 5:00pm Central. Call 1-800-201-7935 or send us a message.

Contact usRequest samples
White jar with a sample Your Brand body butter label